Webinars, Web Conferencing, Video Conferencing – after a while it all starts sounding the same and we eventually give up on trying to implement collaboration solutions or engaging with Digital Events.
Here’s where it all changes. Because at Redback, we exist to deliver simplicity and peace of mind.
We’re an Australian organisation dedicated to helping the way that you meet, present and collaborate at a distance. We help deploy the latest Webinar, Webcasting, Teleconferencing, Web Conferencing and Cloud Video Conferencing technologies to thousands of Australian businesses all while delivering an unmatched level of support, ease of use and peace of mind.
Our objective is to build a business where our employees find it to be a great place to work at. If we can do that, we believe our customers will find it a great place to do business with.
Our BHAG (Big Hairy Audacious Goal) is to help 10,000,000 Aussies meet at a distance. Through exceptional Customer Service, innovative technologies and a clear vision, we are well on our way to achieving this goal!
AUSTRALIA’S #1 PLATFORM FOR INTERACTIVE DIGITAL EVENTS
Informing | Educating | Inspiring
All of our collaboration services are based right here in Australia. That means your information stays on-shore, your data is protected and you get to experience the fastest online events in the market.
Online Meetings should be easy for Moderators and for Participants. With Redback, as long as you have Flash, you can connect. No downloads means less support time and more collaborating time.
We offer complimentary support to both you and your online attendees. Best of all, our Customer Support Team is based in Sydney and you get to speak to a real person… every single time.
Peace of mind
We earn your business each and every time you use us. Pay as you go and cancel anytime. All services are backed by our No Worries Guarantee – if you aren’t happy, you don’t pay – no questions asked!
The Redback Way
We constantly demonstrate excellence and integrity with everything we do. Each and every employee exemplifies The Redback Way in everything that they do; and as a customer you can expect the following… (look right)
Add to this our genuine commitment to superior customer service and the most powerful and streamlined conferencing portal in the industry and it’s easy to see why our integrated solutions are the choice of the most discerning businesses and organisations in Australia and beyond.
Customer Satisfaction is our highest priority
Our customers always come first – if they aren’t happy, we aren’t happy.
We meet our commitments without exception
It’s pretty simple – we do what we say we’e going to do.
We are dedicated to excellence
We don’t cut corners. Every service we deliver is done to the highest possible standard.
It’s okay to make a mistake – as long as we learn from it.
We don’t go home until the job is done.
We work in harmony
We treat others like we would want to be treated ourselves.
We act with honesty and integrity at all times.
We help each other and remember to have fun along the way.
Our Dedication to Customer Excellence
The words ‘customer experience’ and ‘engagement’ tend to get thrown around a fair bit. At Redback we are all about our customers and enhancing their experience through each and every interaction. How serious are we about it? Serious enough to listen and take action…
Whether it’s that spur of the moment conference call or weekly sales meeting via web conference – every experience with us should be easy and of the highest quality. Since August 2015 we have been surveying 10% of our conferencing users each day – here’s what they have to say.
93% of users say our Teleconferencing and Web Conferencing services are easy to use. 32% rated them as ‘exceptionally easy’.
When it comes to the quality of our services, 93% of users gave a rating of 7 or higher. 35% of these users rated the quality of our platforms as exceptional.
Perhaps the biggest test of all – how likely would you be to recommend Redback? 95% of users said they would be likely to recommend our services.
We’re incredibly proud of our Customer Return Rate. We earn our customers every time they use us – there’s no lock in contracts and no room for error.
Our Virtual Mantelpiece
Want to work for us?
? Do you constantly strive to WOW in everything you do?
? Are you looking to be at the cutting edge of virtual technologies?
? Are you the type of person that comes to work with a pumped up attitude and a smile on your face?
? Do you want to be part of a company that loves, laughs and lives like a real family?
? Are you committed and willing to help drive and be part of something special?
Get to know us
From how it all began to the goals we are all aiming to achieve – these short videos will get you familiar with The Redback Family and all that we stand for – enjoy!