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Redback Conferencing is an Australian company that dramatically improves the way organisations meet, present and collaborate at a distance. We deploy the latest Webinar, Webcasting, Teleconferencing, Web Conferencing and Cloud Video Conferencing technologies to thousands of Australian businesses all while delivering an unmatched level of support, ease of use and peace of mind. Redback is a supplier of choice because we provide conferencing services that are simple, secure and cost effective.

Our objective is to build a business where our employees find it to be a great place to work at. If we can do that, our customers will find it a great place to do business with. Our purpose is to deliver simplicity and peace of mind to organisations throughout Australia. We are here to be recognised as the market leader in our field. Our BHAG (Big Hairy Audacious Goal) is to help 5,000,000 Aussies meet at a distance.  Through exceptional Customer Service, innovative technologies and a clear vision, we are well on our way to achieving this goal!

Redback Conferencing is an Award winning best of breed company.  We search the world for the most progressive online collaboration technologies.  We then enhance and simplify them, host them down under, surround them with incredible customer support and then deliver them to thousands of organisations throughout Australia and New Zealand.  Why not allow us to demonstrate the Redback difference today?

 

The Redback Difference

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Local Hosting

All of our collaboration services are based right here in Australia. That means your information stays on-shore, your data is protected and you get to experience the fastest online events in the market.

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No Messy Downloads

Online Meetings should be easy for Moderators and for Participants. With Redback, as long as you have Flash, you can connect. No downloads means less support time and more collaborating time.

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Local, Human Support

We offer complimentary support to both you and your online attendees. Best of all, our Customer Support Team is based in Sydney and you get to speak to a real person… every single time.

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No lock in Contracts

We earn your business each and every time you use us. Pay as you go and cancel anytime. All services are backed by our No Worries Guarantee – if you aren’t happy, you don’t pay – no questions asked!

So, how did it all begin?

From humble beginnings in a shared Sydney CBD office to servicing some of Australia’s largest organisations, it’s been one crazy ride and it doesn’t appear to be slowing down anytime soon. In early 2007, after selling a successful Canadian teleconferencing business, Jeff Downs saw a gap in the Australian market for a local conferencing provider that offered fully managed online services with a difference – he simply packed up his family and started all over again. It didn’t take long before his good friend, Peter Matsumoto, the technical genius, was on board with the idea.

Fast forward to now and here we are. The Redback philosophy has always been to deliver simplicity and peace of mind; and constant improvements and dedication to innovation has meant that we’ve been able to offer the Australian marketplace the best conferencing solutions available. With an ever growing product suite and virtual mantelpiece containing a range of business awards, it’s no wonder that we’re the leader when it comes to connecting, communicating and collaborating.


The Redback Way

We consistently demonstrate excellence and integrity with everything that we do. Each and every employee exemplifies The Redback Way in everything that they do; and as a customer you can expect the following:

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Customer Satisfaction is our highest priority

Our customers always come first – if they aren’t happy, we aren’t happy.

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We meet out commitments without exception

It’s pretty simple – we do what we say we are going to do.

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We are dedicated to excellence

We don’t cut corners. Every service we deliver is done to the highest possible standard.

It’s okay to make a mistake – as long as we learn from it.

We don’t go home until the job is done.

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We work in harmony

We treat others like we would want to be treated ourselves.

We act with honesty and integrity at all times.

We help each other and remember to have fun along the way.

Add to this our genuine commitment to superior customer service and the most powerful and streamlined conferencing portal in the industry and it’s easy to see why our integrated solutions are the choice of the most discerning businesses and organisations in Australia and beyond.


Get to know us

From how it all began to the goals we are all aiming to achieve – these short videos will get you familiar with The Redback Family and all that we stand for – enjoy!

 

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