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Leadership Team

Redback’s Leadership Team has more than fifty years of collective experience in the global conferencing industry. As remote collaboration technologies become commonplace Redback’s wealth of international expertise uniquely positions us to provide leading edge, locally supported products and services to the Australasian marketplace.


 

Jeff Downs Chief Executive Officer “Redback Conferencing exists for one reason and one reason only – to deliver simplicity and peace of mind.” Full Profile LinkedIn

Jeff Downs, CEO & Co Founder

“Simply put – Redback Conferencing delivers simplicity and peace of mind.  Everything that I do at Redback is designed to ensure that we exceed that promise.”

Jeff has extensive Conferencing leadership experience in Australia and North America.  He is an entrepreneur that is responsible for successful businesses here and abroad.  It is Jeff’s unrelenting commitment to Customer Satisfaction that has allowed him to build winning teams in every organisation that he has been responsible for. Leading Redback Conferencing has been his most satisfying endeavour to date.

 

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Peter Matsumoto Chief Technical Officer “Keep it simple, this is our mantra.” Full Profile LinkedIn

Peter Matsumoto, CTO & Co Founder

“Unified conferencing technologies continue to roll out more robust offerings with enhanced features, system compatibility and easy to navigate interfaces putting distant collaboration in the hands of even the most technically averse users. As the conferencing market continues to evolve Redback is committed to remaining on the forefront of technology advancements.”

Peter has been heavily involved the conferencing industry since 1998. As one of Redback’s original founders and a serial entrepreneur, Peter has played key roles in start-ups including Vector Videoconferencing, Enunciate Conferencing and Resolve Collaboration. Peter also held the position of Global Director of Technology for ACT Conferencing working with Fortune 500 companies such as Ernst & Young and Shell Corporation. Peter is Redback’s visionary. He is responsible for creating the roadmap for all products and services and ensuring exemplary development implementation. Peter sees Redback playing a major role in the way Australian’s communicate.

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Kiran Jassi Customer Service Manager “Insert Quote.” Full Profile LinkedIn

Kiran Jassi, Customer Support & Delivery Director

“Technology can be overwhelming at the best of times so we like to keep it as simple as possible. In everything we do we put our customers first, if it doesn’t enhance your experience with us or make it easier for you to do business with Redback, we simply don’t do it. As we continue to evolve as a business, you can be sure that the Customer Support & Delivery team are working tirelessly to make sure each and every experience you have with us is a smooth and memorable one.”

Kiran is a highly motivated and effective operations specialist with close to 15 years’ experience in service delivery and staff leadership. His ability to develop and execute customer strategies with measurable success via in-depth knowledge of customer, internal capabilities, and solid understanding of contract and commercials give him the ‘right stuff’ to help Redback Conferencing realise their ambition of ‘WOWING’ our customers with every interaction. Kiran joined Redback Conferencing in April 2014 having spent 7 years as an Operations Business Manager for Fuji Xerox Global Services. Prior to this, Kiran has worked in a number of similar roles in his native London before migrating to Australia in 2006.

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Sara Gonzalez Marketing Manager “We don’t just communicate, we inform, educate and inspire.” Full Profile LinkedIn

Sara Gonzalez, Marketing Director

“Redback stands for more – more than a conferencing company and more than a brand. The culure we’ve created and our commitment to customer excellence is evident in everything we do and it’s the reason we exist. We don’t just communicate – we inform, educate and inspire.”

Sara has over eight years’ experience within the online collaboration and managed events space. Her role as Marketing Manager at Redback has provided her with insights into the Australian Conferencing Landscape and how we can all connect, communicate and collaborate more effectively. Having started her career in a sales role at Arkadin Global Conferencing, Sara has consulted with a number of SME and Global organisations on how to improve engagement and decrease expenditure through the use of online meetings and events. Today, Sara is responsible for enhancing Redback’s position as Australasia’s fastest growing conferencing provider as well as managing core partnerships.

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Guy Freebody, Director of Sales

“The Redback universe revolves around our customers. By establishing and building outstanding relationships with our customers, our highly talented and experienced sales team immerse themselves in our customer’s business processes to understand their requirements and identify solutions to achieve those objectives. We focus on being business partners, not just service providers.”

Guy has years of extensive B2B sales leadership and is committed to promoting the Redback culture by ensuring that any new or existing relationships are treated as trusted partners and not just suppliers. He has vast international experience having worked in Ireland, UK, Spain and South Africa across multiple sectors including exhbitions, advertising, design and marketing. Guy is responsible for coaching, leading and providing the Redback Sales Team with the necessary tools to take us into the next phase of our growth strategy – becoming the biggest conferencing provider in Australia.

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