New Online TV Show Premiere!

It’s 22 minutes of no-holds barred associations’ sector analysis and it’s completely unscripted!

Associations’ strategy, membership acquisition and the fundamental purpose of associations… Those topics and many, many more are on the table and up for debate as Sara, Rob and Andrew dial up the provocation for Six Degrees of Association – also known as #6DA.

The associations’ sector is huge; it’s complex and just as importantly it’s endlessly fascinating. That’s why we’re committed to making sense of it, as we break down our sector and throw it back out there for your entertainment.

Across a rapid-fire twenty-two minute format, we will:

  • Explore the good and bad, with thumbs-up and thumbs-down
  • Tackle the big issues in the lunchtime special
  • Prove there really is an association for everything with ‘obscure associations’
  • Share your feedback during the two-minute warning.

#6DA is a conversation with the broader sector. So join us from 12:22pm, every second Tuesday for Six Degrees of Association. #6DA. www.sixdegreesofassociation.com

No registration is required and anyone can join!

Looking forward to seeing you there,

“It was my first webcast in two months and I was rusty!” – Tips for Presenting on Camera

You just can’t avoid it – eventually as a webinar or webcast presenter you are going to have to switch on the camera and live out your inner news reader.

This week we held our first Business Skills Webcast for the year and once I heard 3, 2, 1 I suddenly became so nervous! Why? It had been over two months since my last webcast and I was very rusty. However, it gave me the opportunity to take a step back and realise what all presenters must feel like if they a) have never presented in front of a camera or b) don’t do it on a
regular basis.

Here are some things that helped me get through the next 45 minutes. Feel free to use them or if you’re an organiser of webinars or webcasts, pass them onto your presenters:

Perfect your introduction
You only get one chance to make a first impression – it’s a lot easier to log out of an online event than walk out of a room full of people. Create an introduction that can be used for all events you host and eventually it will just roll off your tongue:

Use words you are familiar with. In order to engage your audience you need to be natural and sound like you are having a conversation with someone as opposed to talking at them.
Cover it all – from the topic to the interactive tools of the platform, but keep it short and sweet.
Here’s a template you can use:

“Hello and welcome to today’s webcast, How to Host Your Own Online Event. Today we will be uncovering tips to market, host and report on your webinars and webcasts. Before we begin, here’s some tips on how you can interact with us:

-Use the chat box to ask questions and share your comments with everyone involved
-Access supporting documentation by clicking on the resource tab located in the bottom corner of your screen
-Provide us with your feedback by clicking on the survey tab before you leave the event
-And, if you are experiencing difficulty hearing the sound from your computer, please dial in and listen through your telephone by following the instructions on your screen

Keep bio’s to a minimum
Memorising an entire biography can be difficult and will no doubt increase nerves. If you are facilitating, simply introduce your presenter, their position title, and company and get them to elaborate on what makes them credible. And, if you are the presenter, keep your bio short and sweet and consider using your opening slide to explain more about who you are and what you do.

Get comfortable
This used to be my number 1 mistake, especially if I wasn’t sitting behind a panel desk. This is probably more for females, but I don’t want to generalise:

-Clothing: Wear something that isn’t going to move as you speak and consider lapel microphones
-Jewellery: A good microphone will pick up everything – bangles, watches and necklaces banging around will only distract your audience
-Hair: It does get in the way, especially if you are presenting side on

Remember the online
It can be easy to forget about the camera as you’re presenting. My tip is to look into the barrel of the camera and refer to your notes only when you need to. Keep it conversational and if there’s more than one of you, ensure you talk to you co-host/facilitator every 20 seconds or so.

If you don’t have a teleprompter handy, type up the key notes of your presentation in bullet points and display them in a PPT on a large screen directly above the camera. You won’t look down as much and will be less likely to forget key points.

Be natural
No –one wants to sit and watch a robot present on-screen for an extended period of time. It’s important to remain natural, let your personality come through and remember that whatever will be, will be. It’s not always going to be seamless and yes, sometimes things are going to go wrong – it’s how you deal with it that matters!

Online audiences appreciate a sense of humour – it helps cut through the technology barrier and makes your content memorable. In saying this, ensure you remain professional at all times – leave the ‘in jokes’ for another time.

Just get over the first 5 seconds
Believe me, once the first 5 seconds are over it’s all UP! Just remember, you know your content better than anyone and everyone is there because YOU are the subject matter expert. Enjoy the experience!

Feel free to take a look at this week’s webcast. We were joined by Marc Cowper from Recomazing and chatted to him about how to transform your customers into the most effective marketing channel.

Until next time,

50 of the Best Tips for Your Online Meetings and Events

Do you ever get stuck on what content to present?

Have you ever thought about quizzing your online attendees from within the webinar platform?

Or how often do you think about your opening webinar slide?

From presenting to marketing and everything in-between; sometimes we can become complacent and let’s face it, stick to following the process when it comes to each webinar or webcast.

Here at Redback we’ve put together our Top 50 Tips when it comes to preparing, presenting and interacting in your online meetings and events.

Click here to download

Extending the Life of Your Webinars and Webcasts – The On-Demand Guide

As 2016 kicks in so do many of our Online Programs. Many of us are no doubt finalising dates, sourcing presenters and putting together everything needed to make our webinars and webcasts the best they can be.

But, are we thinking about what happens once our events are over? Are we really maximising our Return on Investment by simply sending a recording and then moving onto the next one?

In this guide we uncover the 3 simple steps needed to bring your content back to life – CPR!

Click here to download

Your New Support Centre – Take a look!

Let’s face it – when you need support, you want it there and then and you want it to be accessible from one central location.

We get it – which is why we’ve created our one stop shop Support Centre. Your new Knowledge Base contains all the information you’ll ever need on…

✚ User Guides for Teleconferencing, Web Conferencing and Video Conferencing
✚ Video Tutorials for Web Conferencing
✚ Complete access to the Hosting Your Online Event Video Series
✚ Complete access to The Presenter Centre
✚ On-demand Business Skills Webinars and Webcasts
✚ Plus… your own Q&A Community!

Click here to access your Support Centre

Until next time,


We Want You! Call out for 2016 Business Skills Webinar Presenters

It’s bittersweet – as we say goodbye to our 2015 Business Skills Series we’re excited for 2016 and have already started planning!

What’s this about?
The Redback Business Skills Series will be going into its fifth year. Every second Tuesday from 11:00 am – 11:45 am AEDT we give back to our active and engaged community with a range of educational and inspiring topics via webinar or webcast.

Anyone can join, anyone can present and they are all free of charge and available to view for 12 months.

How can you get involved?
We’re always on the lookout for awesome presenters who want to spread the word. If you’re a subject matter expert (or know of anyone) then let us know!

Topic… what can you talk about?
A whole range – here’s a snapshot of some of the webinars/panel discussions we held this year:

✚ Effective Marketing to Women – Watch Now!
✚ How to Make Virtual Mentoring Work – Watch Now!
✚ Effective CEO Leadership in a Crisis – Watch Now!
✚ The Future of Marketing – Watch Now!
✚ Bridging the Entrepreneurial Generation Gap – Watch Now!
✚ How to Make a Difference in the World – Watch Now!

 Click here to submit your details to become a presenter!

Until next time,


Getting to Know The Redback Platform – Your Complete Feature Guide

These days, interactive and engaging online meetings and events are not just desired – they’re essential. However, with so many features available and a sometimes blurred line between webinars and web conferences, how are you supposed to know what works best?

In this guide we walk you through the main features within the Redback Platform and provide you with advice on how to best use them and the differences within your web conferences and webinars.

Click here to download Your Complete Feature Guide!

Until next time,


Getting familiar with your web conferencing platform – NEW Video Tutorials!

Getting familiar with ‘the online platform’ can be daunting. “How do you join? What are all these features? Where do I even begin?”

We’ve refreshed our Online Video Tutorials with one goal in mind – to give you the power to host awesome web conferences and webinars.

Join Daniel and Michelle as they walk you through:

  • The interface and how you can customise it
  • How to share your screen in live time
  • Using the chat box to its full potential
  • Activating your webcams for ultimate engagement
  • Upload PowerPoint Presentations
  • Launching In-Room Surveys

Click here to take a look at the new videos!

Until next time,


Webinars: Want a 60% increase in survey responses?

Yes, we said 60%! That’s what we’ve witnessed in our Business Skills Webinars since launching in-room surveys towards the end of every online event.

Surveying your webinar audience is critical to the success of your online programs. It allows you to gather thoughts, opinions and behaviours of virtual attendees and ultimately will lead to improvements and enhancements.

So what are these in-room surveys we speak of and how do they work?
Think of your webinar platform and the media module tabs that run across the top – The in-room survey is simply an additional tab that allows you to create and launch a feedback form.

What are the benefits?
You want to capture feedback while it is fresh in one’s mind. This feature can be activated at any time during your webinar and the benefits, well they speak for themselves!

  • Increase your response rates
  • Further engage your attendees
  • Better utilise your exit pages

What and how many questions can I ask?
As a default, you can ask up to 6 questions; however, this can easily be increased by contacting your Account Manager. In regards to questions, you have every field available to you:

Text: One Line
Use for open ended questions and when you know a response will only be short.
E.g. Please enter your job title

Text: Multiple Lines
Use for open ended questions and when you know a response will contain multiple lines. E.g. Please tell us how you would improve the webinar

Multiple Choice: Check Boxes
Use when you would like attendees to select multiple responses. E.g. What did you gain from joining today’s webinar? Select as many as you like

Single Choice: Radio Buttons
Use when you would like attendees to select one response only. E.g. How did you find the content presented in today’s webinar?

Single Choice: Dropdown Box
Use when you would like attendees to select one response only and you have many options. E.g. Please select which State you are joining from

I want this – teach me how!
Lucky for you we’ve put together a step-by-step guide and a short video that will walk you through how to create, save and launch your surveys.

Click here to watch the video
Click here to download the user guide

Until next time,


Online Meeting Invitations – Top Three Tips

It should come as no surprise that we actually use our own products to conduct sales meetings, training and desktop support. We take it all online and over the years have learnt a thing or two. However, it hasn’t always been smooth sailing (oh boy do we have stories…) and as such, we are constantly tweaking the way that we not only host, but organise online sessions.

One thing that we are always looking to improve is the way we invite people to our teleconferences and web conferences – just because we know how to use the platform, doesn’t mean everyone else does!

Here are some tips for the very important online meeting invitation…

Tip 1: Short and sweet, the way we like it!

Provide clear instructions that take no longer than a few seconds to read. You only need to provide the essentials and the shorter it is, the less technical issues you will experience.

Here’s an example of an email template for a tele/web conference:

Dear Sara,

Please join my meeting with the following conference access details. You will need a telephone and computer with stable internet to join.

Please feel free to forward this onto those you feel would benefit from the discussion as they can join with the same code below.

Meeting Instructions:

  1. Dial 1800 896 323 → enter xxxxxx and press #.
  2. Click here → Select ‘Participant’ and use xxxxxx again.

Tip 2: What should I expect? Set the scene…

For all you know you could be about to enter an online meeting with complete newbies. It’s always a good idea to include an attachment that outlines the agenda, frequently asked questions and a technical support number.

For teleconferences, provide instructions on how people can mute their lines if necessary – because noisy backgrounds have the potential to annoy everyone. You can download a full list of commandshere.

Tip 3: Consistency – use a template!

If you hold regular online meetings then the last thing you want to be doing is regularly typing out templates. If you use Microsoft Outlook, consider creating a signature which you can insert into every invitation – see below for instructions.

1. Select file within your outlook and then options in the left ribbon








2. Select Mail in the left ribbon and then signatures on the right










3. Select NEW to name your signature and then paste the body of the email into the open text field and select OK.









4. To use your new template simply go to insert then select signature and choose your template – you are then ready to go!









Best of luck with these tips – Happy Conferencing!

Until next time,