Redback Support

Our Support section gives you access to user guides, best practice guides and useful tools that will make your conferencing life that little bit easier.

Telephone and Web Conferencing

Comprehensive User Guide – V 2.26

Step by Step Guide – Teleconferencing Dial Out

Participant Touch Tone Commands

Quick Reference Guide – Teleconferencing

Quick Reference Guide – Web Conferencing

“We have used the services of Redback Conferencing on an ongoing basis and have found that they are both efficient and effective. Their virtual audience presentation and audience interaction tools provide easy to use functionality.”

– Carole Nestor, Australian Dental Association

“Their (Redback’s) professionalism has ensured we have delivered high quality webinars to large audiences with a minimum of fuss. Of particular value has been the technical support during webinars and the training offered to presenters. The service has been exemplary from pre-webinar to post-event.”

- Tanya Reardon, Mental Health Professionals Network

“I cannot praise high enough their professionalism. A can-do attitude incorporating flexibility and focus: both attributes employed with skill to ensure that the event became a big success.”

- Annamaria Arnall, The Australian Institute of Interpreters & Translators Inc.

“It was a pleasure working with Redback to broadcast the 2011 NAB Small Business Summit. They were great to deal with, the technology was flawless and it allowed us to reach an audience that was once considered unreachable.”

- Greg Rowell, Regional Events Australia

“The friendly and professional staff at Redback Conferencing helped us deliver a successful webcast event that allowed us to expand our audience. Every aspect of the experience was made easy and we look forward to working with them in the future.”

-Jill Brookfield, Association of Accredited Certifiers

“We have used Redback for our teleconferencing services for some years now so it was an easy decision to use them for our first webcast. Webcasting our AGM meant that members were able to participate from wherever they were on the day without additional travel costs. It was our most successful AGM.”

– Matt Hinck, Professional Golfer Association of Australia

“I have conducted many webinars in the past through various providers; in comparison I found the support and guidance provided by Redback Conferencing to be first class. Their managed approach, service expertise and easy to use webinar software ensured that our webinar was a great experience for all involved.”

-Tom Poland, The 8020 Center

“To this end, Redback have always provided a professional and holistic end-to-end service which delivers to a high standard and with excellent member feedback. They are flexible, responsive and customer focused.

-Sheena Frenkel, Financial Services Institute of Australasia